Privacy Policy
Hakke Ltd. ("Hakke", "we", "us", or "our") operates hakkejp.com (the "Site"). This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.
Information we collect
We collect information you provide directly to us, including:
- Contact form submissions: name, email address, and message content submitted through our contact form.
- Order information: when you purchase a product, payment processing is handled entirely by Stripe, Inc. We receive your name, shipping address, email, and order details from Stripe, but we do not receive or store your full payment card details.
- Usage data: standard analytics data such as pages visited, referring pages, and general location (country/region), collected automatically when you browse the Site.
How we use your information
- To respond to inquiries submitted through our contact form
- To process and fulfill orders, including shipping and customer support
- To improve the Site and understand how it is used
- To comply with legal obligations, including tax and export documentation for clinic and business customers
Payment processing
All payments on this Site are processed by Stripe, Inc., a PCI-compliant third-party payment processor. When you complete a purchase, you are directed to Stripe's own checkout page, governed by Stripe's own privacy policy and terms. Hakke does not store, process, or have access to your full card number.
Sharing of information
We do not sell personal information. We share information only with:
- Service providers who help us operate the Site and fulfill orders (e.g., Stripe for payments, our hosting provider, and shipping/logistics partners)
- Regulatory or customs authorities where required for the export of our products to clinic customers
- Legal authorities where required by law
Data retention
We retain contact form submissions and order records for as long as necessary to respond to inquiries, fulfill legal and tax obligations, and maintain business records, typically no longer than 7 years for financial records.
Your rights
Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal information. To make such a request, contact us at info@hakkejp.com.
Cookies
The Site may use cookies or similar technologies for basic analytics purposes. You can control cookies through your browser settings.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.
Contact us
Questions about this policy can be directed to Hakke Ltd., 1-3-1 Kita Aoyama, Minato-ku, Tokyo 107-0061, or info@hakkejp.com.